FAQ

1. What does FreedomCycleParts.com sell?

We specialize in OEM and aftermarket parts for powersports vehicles, including motorcycles, ATVs, UTVs, snowmobiles, and mini sleds like the Yamaha SnoScoot and Arctic Cat Kitty Cat. We also offer riding gear, accessories, and vintage components.

2. How do I find parts for my vehicle?

Use the search bar or browse by category. For OEM parts, make sure you know your machine’s make, model, and year and use our OEM Parts Fiche.

3. Do you carry OEM parts?

Yes! We stock genuine OEM parts from Yamaha, Honda, Kawasaki, Suzuki, Arctic Cat, and more. If you don’t see what you need, contact us and we’ll help track it down.

4. Do you offer aftermarket parts and accessories?

Yes. We carry trusted aftermarket brands for upgrades, performance parts, and accessories that fit a wide range of machines and styles.

5. Do you have parts for vintage or discontinued models?

Yes, especially for models like the Yamaha BW series, Honda Fat Cat, SnoScoots, and Kitty Cats. We're known for stocking hard-to-find parts.

6. Can I talk to someone if I have a question?

Absolutely! Call us at (603) 225-2779 during business hours or reach out via our Contact Page.

7. Where do you ship from?

We ship from our headquarters in Concord, New Hampshire. We offer shipping across the U.S. and internationally.

8. How long does shipping take?

In-stock orders usually ship within 1–2 business days. Delivery times vary based on your location and selected shipping method. Special Order items please allow 3-5 business days before tracking information is provided. 

9. Can I pick up my order in person?

Yes! Local customers can select In-Store Pickup at checkout and pick up orders at Freedom Cycle NH or by letting us know and arranging a time. 

10. What happens to my package after it ships?

Once your order leaves our warehouse, it is in the hands of the shipping carrier (UPS, USPS, FedEx, etc.). If your package is delayed, lost, or marked as delivered but you haven’t received it, please contact the shipping company directly using the tracking number provided. We're happy to help where possible, but the carrier is responsible for the final delivery.

11. How do payments work on your website?

We use PayPal as our secure payment processor. You do not need a PayPal account to check out. Simply select "Pay with Debit or Credit Card" at checkout to pay securely without logging into PayPal.

12. What is your return policy?

Returns are accepted on most new, unused items within 30 days. Items must be in original condition and packaging. See our Returns & Exchanges page for full details.

13. Do you offer discounts or promotions?

Yes! We run sales and promotions regularly. Subscribe to our email list or follow us on social media to stay in the loop.

14. Is your website secure?

Yes. We use SSL encryption and secure payment processing to keep your information safe.